Seven (7) Day Returns Policy
Heatcraft has a
7 Day Returns Policy
in which the buyer shall notify Heatcraft in writing of any shortages in quantity of the goods delivered or any defect in any such goods within 7 days of delivery and after that time the buyer will not be entitled to any claim.
As the Heatcraft Online Clearance Store only features run-out and end of line stock, sometimes a warranty item that may be unrepairable may also be no longer available. If we are unable fulfil these options a refund will be issued.
To assist with returning the goods to Heatcraft, we ask that you package the goods adequately to ensure they are not damaged in transit and in their original packaging where possible.
There are
four categories
in which goods can be returned under. These are:
1.
Your goods have been damaged in transit (for delivery only sales)
If you believe an item you have purchased has been damaged in transit please contact us immediately, we will require you to advise us where on the product the damaged has occurred, the damage to the box and how it was packaged. If an item has been damaged in transit, we may require photos of the item and the packaging and box it came in to support your claim.
Please note: If the sale is listed as a pick up sale, and either yourself or a third party collect your goods, if they are damaged in transit this is not covered by our policy.
2.
Your goods are dead on arrival
This is where there is no power to the product at all; DOA does not apply if an item turns on.
3.
You have received your goods and they are faulty
If you receive an item and it is faulty, we will require for the item to be returned to Heatcraft for inspection. We will inspect the item and confirm the fault. To assist us please ensure you provide as much detail as possible about the fault so we can accurately inspect the item.
Please note: If the fault is not found, the item/s will be returned to you at your own cost.
If an item is faulty and has warranty, the initial step is to go through warranty.
4.
You have received the incorrect goods, or they have been described incorrectly
If you believe you have received the incorrect item, or the items description was misleading please contact us immediately.